Looking for Help?
Find answers to your questions
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
5% Best Price Guarantee
Table of Contents
Our 5% Best Price Guarantee, is our commitment to you that we offer the lowest price. If you find a cheaper price, we’ll beat it by 5%! This applies to any product that meets the criteria below.
How to claim your 5% Best Price Guarantee
Our Best Price Guarantee is redeemable both online and in store. Online, you will get a response within 1 business day. In store, our consultants can do this on-the-spot.
- Record the price and offer location, whether it be a catalogue, website or similar.
- Let us know via the website through the "Request A Price Beat" button on our product pages or visit one of our shops with your record of the cheaper price.
- We will verify the comparison and if eligible, you’ll receive the 5% off the matched price.
What is included:
- Advertised prices in Australian dollars from domestic retailers, in store and online.
- Competitor’s final price inclusive of any taxes and delivery fees.
- Exact-match products that are new, factory sealed, and subject to manufacturer’s warranty in Australia.
- Stocked items only, available for immediate shipment.
What is excluded:
- All Garmin & Favero products.
- Overseas websites and retailers.
- Stock liquidations, advertising errors or misprints, commercial quantities, bonus offers, coupons, discount codes, vouchers, or cash back offers.
- Marketplaces like eBay, Gumtree, Facebook, and Amazon.
- Grey imports that don’t include an Australian manufacturer’s warranty.
- Non-shippable products from competitors that are over 100kms from your 99 Bikes store.
- This offer cannot be applied retrospectively.
Club 99 Membership
- In-store this guarantee is exclusively available to Club 99 members who have paid the $5 membership fee.
- If you aren’t a Club 99 member, you must join in order to receive the best price guarantee.
The terms and conditions of our "5% Best Price Guarantee" are subject to change without notice.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
Set Store & Delivery
Your Store
Deliver To