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2026 Cube ACID Carbon Hybrid Crank Arm Recall
Raven Onyx Dirt Jump Bike Recall
Pedal Zap & Crush (2016/2017) Voluntary Recall
Silverback Skid 16" Kids Bike (2020) Recall
Ryfe Sasquatch Pedal 6 Pin (2020) Recall
Norco Storm 4 & Storm 5 Mountain Bikes (2021) Recall
Cube Agree C:62 Carbon Fork Recall
Pedal Pacer 2 MD Recall
CUBE SL Road (2021) Product Safety Recall
Pedal Clipper Safety Recall
Shimano Voluntary Crankset Inspection
Magnum X4P U-Lock Safety Recall
Pedal Packer Cargo Bike Recall
2025 Norco Sight VLT CX C1/C2/C3 Bike Recall
Cube Acid MTB Hybrid GEN4 Pro Bike Crank Arm Recall
Cube23 Longtail Sport Hybrid 725 Swamp Grey Reflex Bike Recall

Customer Resubscription and Marketing Consent
Win Back Rewards Voucher
$20 New Leads First Time Order Voucher
$15 Club 99 Member Welcome Voucher
Multibuy Tubes Offer
Spend & Save Sale - 19th-22nd March 2026
Pedal Heist 2026 Competition T&Cs
99 Bikes Green Team 2026 – Terms & Conditions
Win a Family Holiday & Bike Package valued at $2800
Electric Bike Sale Terms & Conditions
Zip Money 24 Months Interest Free
Terms and Conditions: Club 99
Privacy Policy
Online Terms of Sale
E-Bike Test Riding Policy
Price Protection Guarantee
Terms and conditions: 99 Bikes Database
5% Best Price Guarantee
Perfect Ride Guarantee FAQ's

NSW E-Mobility Legislation
Customer Complaint Process
Customer Service Details

Contact Online Customer Service Team
Contact a Store
I joined Club 99 in-store. How do I shop online?
Club 99 Membership
When will you send my $25 Gift Card?
I haven't received my Club 99 card in the mail yet, when can I expect this?
I bought a Club 99 Membership but can't log into my account online?
How does the First Free Tune Up work?

First Free Tune Up Service
New Bicycle Service Plan
Bike Fitting
Can I drop my bike off for a same day service?
Workshop & Servicing overview

Can I use my Gift Card online?
How do I check the balance of my Gift Card?
Delivery of Gift Cards
Gift Cards Conditions of Use

Payment & Finance Options

NSW E-Mobility Legislation
How do I find the right bike size?
Kid's Bike Buying Guide
Where can I find my bike's user manual?

An item is in-stock but when I add it to cart, an out of stock error appear?
What does Pre-Order mean?
What does Out of Stock or Unavailable mean?
The bike I want is not at my local store, how do I order this?
I need help or experienced an error when checking out, who can help me?
Can I make changes to my online order?
Is this Product in stock?

Pedal Bikes Warranty Information (2020-2022)
Pedal Bikes Limited Warranty Information
General Warranty and Product Fault Information
Submit a Warranty
Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
Does 99 Bikes offer store credit for refunds or exchanges?
What is new condition and packaging for returns and exchanges?
Perfect Ride Guarantee
Returns - Refund and Exchange

How do I get an update on my Click & Collect order?
Why can't I place my Click & Collect order?
Cancelling and Making Changes to a Click & Collect
Click & Collect
Order tracking
Order and Delivery Issues
The item I bought is damaged/faulty, how can I resolve this?
What is a split order
Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
Do you ship bikes?
Shipping and Delivery

First Free Tune Up Service

The First Free Tune-Up Service offer is valid only for new bicycles purchased from 99 Bikes. To remain eligible for this service, the tune-up must be completed within 6 weeks of the original purchase date.
This offer becomes strictly invalid once this timeframe has elapsed. All stated savings and Club Prices associated with this service are reserved exclusively for Club 99 members.