Looking for Help?
Find answers to your questions
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Table of Contents
Customer Service Details
Table of Contents
Contact Customer Service/Online Shopping
Opening Hours:
Monday - Friday: 7:00am-5:00pm
Saturday: 9:00am-3:00pm
Sunday: 9:00am-3:00pm
*Public Holiday hours are published closer to the holiday on our website.
Email: help@99bikes.com.au
Phone: 1800 990 523
Local Phone: 07 3506 2777
Contact a Store
Please go to the Store Locator.
Head Office Address
66 Abbotsford Road,
Bowen Hills QLD 4006
ABN: 87 123 966 665
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
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