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Find answers to your questions

Terms and Conditions: Club 99
Privacy Policy
Online Terms of Sale
E-Bike Test Riding Policy
Price Protection Guarantee
Terms and conditions: 99 Bikes Database
5% Best Price Guarantee
Perfect Ride Guarantee FAQ's

Customer Complaint Process
Customer Service Details

Contact Online Customer Service Team
Contact a Store
I joined Club 99 in-store. How do I shop online?
Club 99 Membership
When will you send my $25 Gift Card?
I haven't received my Club 99 card in the mail yet, when can I expect this?
I bought a Club 99 Membership but can't log into my account online?
How does the First Free Tune Up work?

Bike Fitting
Can I drop my bike off for a same day service?
Workshop & Servicing overview

Can I use my Gift Card online?
How do I check the balance of my Gift Card?
Delivery of Gift Cards
Gift Cards Conditions of Use

What is Zip?
Payment & Finance Options

How do I find the right bike size?
Kid's Bike Buying Guide
Where can I find my bike's user manual?

An item is in-stock but when I add it to cart, an out of stock error appear?
What does Pre-Order mean?
What does Out of Stock or Unavailable mean?
The bike I want is not at my local store, how do I order this?
I need help or experienced an error when checking out, who can help me?
Can I make changes to my online order?
Is this Product in stock?

Pedal Bikes Warranty Information (2020-2022)
Pedal Bikes Limited Warranty Information
General Warranty and Product Fault Information
Submit a Warranty
Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
Does 99 Bikes offer store credit for refunds or exchanges?
What is new condition and packaging for returns and exchanges?
Perfect Ride Guarantee
Returns - Refund and Exchange

How do I get an update on my Click & Collect order?
Why can't I place my Click & Collect order?
Cancelling and Making Changes to a Click & Collect
Click & Collect
Order tracking
Order and Delivery Issues
The item I bought is damaged/faulty, how can I resolve this?
What is a split order
Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
Do you ship bikes?
Shipping and Delivery

The item I bought is damaged/faulty, how can I resolve this?

The best thing to do to get any product issue resolved would be to visit your closest 99 Bikes store with the item, they will test it out and determine whether or not it is a warranty. Please note some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed as the issue progresses.

If visiting a store is not an option, please contact help@99bikes.com.au with details of your order and the condition the item arrived to you in.