Looking for Help?
Find answers to your questions
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Is this Product in stock?
To find out if the product is in stock, enter your postcode in the 'Deliver to' or 'Your store' search on the item webpage or if your account setting, and it will provide updated information on the options available to your location.
If you are ordering via Click & Collect, our website will only allow you to place the order when all of the items are in stock at a specific location. This is why some locations will not appear at checkout.
If you are ordering for Delivery, onl;y items in stock at our warehouses will be available. Unfortunately we are unable to ship direct from our stores. Our stores only offer click & collect, or you can purchase in store.
If it is not in stock in your area please feel free to get in touch with the store near you to place a special order.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
