Stock availability is displayed on each product page. If an item is unavailable, you may be able to order it for delivery or store collection.
What does 'Out of Stock,' 'Pre-Order,' or 'Sneak Peek' mean?
'Out of Stock': Item is not currently available.
'Pre-Order': Item is available to purchase now but will ship later.
'Sneak Peek': Item is coming soon and not yet available for purchase.
Can I change my order after it’s placed?
Yes, but only if it has not yet been processed. Contact our team as soon as possible for assistance.
What should I do if I encounter an error during checkout?
Contact our Customer Service team with details of the error, and we’ll help resolve it quickly.
My delivery notification arrived, but my order hasn’t - what now?
First, check tracking details. If the courier cannot assist, please contact our customer service team for assistance.
How does Click & Collect work?
Select a participating store at checkout. If the item is in stock, it’s usually ready within 2 hours.
What is the Perfect Ride Guarantee?
Try your new bike for 30 days. If you’re not completely satisfied, you can swap it for free (subject to our terms & conditions).
Do you offer a Best Price Guarantee?
Yes, we’ll beat a competitor’s price by 5% (subject to our terms & conditions).
Can I return or exchange items?
Yes, in line with our Returns & Refunds Policy. Refunds may be issued as original payment or store credit depending on the case.
What warranty coverage do products have?
All items are covered under Australian Consumer Law, with additional brand-specific warranties found here
How do I make a warranty claim?
In-store: Bring the item and receipt to your nearest 99 Bikes store.
Online: Submit a warranty claim form and follow the provided steps.
How long does a warranty claim take?
Processing times vary by product type (approx. 2–6 weeks for remote warranties). In store assessments are usually much quicker.
What if I receive a faulty or damaged item?
Visit your local store for testing or contact us with details and photos via email.
Do all stores have workshops?
Yes, every 99 Bikes store has qualified mechanics for servicing and repairs.
Is same-day servicing available?
Availability depends on bookings. Contact your local store directly to check.
Do I get a free tune-up with a new bike?
Yes - your first tune-up within 6 weeks is free. Book online or in-store.
Online: Submit a request form via the Help Centre.
How do I escalate a complaint?
Our Customer Complaint Process is outlined here. We aim to resolve all concerns promptly.
Where are your stores located?
99 Bikes stores are located in and around most major Australian cities. Use our Store Locator to find your nearest store.
How did 99 Bikes get its name?
Our first store in Milton (2007) could only fit 99 bikes - so the name stuck!
What are the main types of bikes and what are they for?
Mountain Bikes are for off-road trails, with hardtail versions lighter and dual suspension models better for rough terrain. Road Bikes are built for speed on paved roads with lightweight frames and drop handlebars. Hybrid/Commuter Bikes mix road and mountain features, ideal for city riding and fitness. Kids’ Bikes are designed by age and size, from balance bikes to geared models. BMX Bikes are small and sturdy for tricks and park riding. Electric Bikes (E-Bikes) have motors that assist pedaling, making riding easier on hills or longer distances.
How do I choose the right bike size?
Bike size is mainly based on your height and leg length. If too small, you’ll feel cramped, and if too big, you may struggle with control. A good fit means you can touch the ground with your toes while seated and your leg is almost straight at the bottom of each pedal stroke.
How should I set my seat height?
Place your heel on the pedal at its lowest point. Your leg should be straight in this position. When riding normally with the ball of your foot on the pedal, your knee should have a slight bend. This helps avoid strain and improves efficiency.
How do bike gears work?
Front gears (controlled by the left shifter) change the big chainrings: smaller is easier, bigger is harder but faster. Rear gears (controlled by the right shifter) change the cogs on the back wheel: bigger cog is easier, smaller is harder but faster. Shift before hills for smoother changes.
What accessories are most useful for everyday riding?
Useful accessories include a helmet, lights, lock, pump and spare tube, water bottle and cage, bell, gloves and padded shorts, and optionally a bike computer or phone mount for tracking speed and navigation.
What’s the difference between hardtail and dual suspension mountain bikes?
Hardtail mountain bikes have suspension only in the front, making them lighter, cheaper, and easier to maintain. Dual suspension bikes have front and rear suspension for better control and comfort on rough trails, but are heavier and more expensive.
What’s special about electric bikes (E-Bikes)?
Electric bikes provide pedal assistance from a motor. They make commuting easier, reduce effort on hills, and extend riding distances. Electric mountain bikes also make trail riding more accessible and fun.
How much does a good bike cost for a beginner?
Entry-level bikes start from a few hundred dollars and are suitable for casual riding. Spending more often means lighter frames, smoother gears, and better brakes, which can improve comfort and ease of use.
Orders
How can I check if an item is in stock?
Stock availability is displayed on each product page. If an item is unavailable, you may be able to order it for delivery or store collection.
What does 'Out of Stock,' 'Pre-Order,' or 'Sneak Peek' mean?
'Out of Stock': Item is not currently available.
'Pre-Order': Item is available to purchase now but will ship later.
'Sneak Peek': Item is coming soon and not yet available for purchase.
Can I change my order after it’s placed?
Yes, but only if it has not yet been processed. Contact our team as soon as possible for assistance.
What should I do if I encounter an error during checkout?
Contact our Customer Service team with details of the error, and we’ll help resolve it quickly.
Shipping & Delivery
My delivery notification arrived, but my order hasn’t - what now?
First, check tracking details. If the courier cannot assist, please contact our customer service team for assistance.
How does Click & Collect work?
Select a participating store at checkout. If the item is in stock, it’s usually ready within 2 hours.
Refund & Exchange
What is the Perfect Ride Guarantee?
Try your new bike for 30 days. If you’re not completely satisfied, you can swap it for free (subject to our terms & conditions).
Do you offer a Best Price Guarantee?
Yes, we’ll beat a competitor’s price by 5% (subject to our terms & conditions).
Can I return or exchange items?
Yes, in line with our Returns & Refunds Policy. Refunds may be issued as original payment or store credit depending on the case.
Warranties
What warranty coverage do products have?
All items are covered under Australian Consumer Law, with additional brand-specific warranties found here
How do I make a warranty claim?
In-store: Bring the item and receipt to your nearest 99 Bikes store.
Online: Submit a warranty claim form and follow the provided steps.
How long does a warranty claim take?
Processing times vary by product type (approx. 2–6 weeks for remote warranties). In store assessments are usually much quicker.
What if I receive a faulty or damaged item?
Visit your local store for testing or contact us with details and photos via email.
Workshop & Servicing
Do all stores have workshops?
Yes, every 99 Bikes store has qualified mechanics for servicing and repairs.
Is same-day servicing available?
Availability depends on bookings. Contact your local store directly to check.
Do I get a free tune-up with a new bike?
Yes - your first tune-up within 6 weeks is free. Book online or in-store.
Online: Submit a request form via the Help Centre.
How do I escalate a complaint?
Our Customer Complaint Process is outlined here. We aim to resolve all concerns promptly.
Where are your stores located?
99 Bikes stores are located in and around most major Australian cities. Use our Store Locator to find your nearest store.
How did 99 Bikes get its name?
Our first store in Milton (2007) could only fit 99 bikes - so the name stuck!
Bicycle Knowledge
What are the main types of bikes and what are they for?
Mountain Bikes are for off-road trails, with hardtail versions lighter and dual suspension models better for rough terrain. Road Bikes are built for speed on paved roads with lightweight frames and drop handlebars. Hybrid/Commuter Bikes mix road and mountain features, ideal for city riding and fitness. Kids’ Bikes are designed by age and size, from balance bikes to geared models. BMX Bikes are small and sturdy for tricks and park riding. Electric Bikes (E-Bikes) have motors that assist pedaling, making riding easier on hills or longer distances.
How do I choose the right bike size?
Bike size is mainly based on your height and leg length. If too small, you’ll feel cramped, and if too big, you may struggle with control. A good fit means you can touch the ground with your toes while seated and your leg is almost straight at the bottom of each pedal stroke.
How should I set my seat height?
Place your heel on the pedal at its lowest point. Your leg should be straight in this position. When riding normally with the ball of your foot on the pedal, your knee should have a slight bend. This helps avoid strain and improves efficiency.
How do bike gears work?
Front gears (controlled by the left shifter) change the big chainrings: smaller is easier, bigger is harder but faster. Rear gears (controlled by the right shifter) change the cogs on the back wheel: bigger cog is easier, smaller is harder but faster. Shift before hills for smoother changes.
What accessories are most useful for everyday riding?
Useful accessories include a helmet, lights, lock, pump and spare tube, water bottle and cage, bell, gloves and padded shorts, and optionally a bike computer or phone mount for tracking speed and navigation.
What’s the difference between hardtail and dual suspension mountain bikes?
Hardtail mountain bikes have suspension only in the front, making them lighter, cheaper, and easier to maintain. Dual suspension bikes have front and rear suspension for better control and comfort on rough trails, but are heavier and more expensive.
What’s special about electric bikes (E-Bikes)?
Electric bikes provide pedal assistance from a motor. They make commuting easier, reduce effort on hills, and extend riding distances. Electric mountain bikes also make trail riding more accessible and fun.
How much does a good bike cost for a beginner?
Entry-level bikes start from a few hundred dollars and are suitable for casual riding. Spending more often means lighter frames, smoother gears, and better brakes, which can improve comfort and ease of use.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
