Looking for Help?
Find answers to your questions
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Submit a Warranty
How to Submit a Warranty Claim
Option 1: Submit In-Store
Bring your item and proof of purchase (receipt or order confirmation) to any 99 Bikes store. Our in-store team can facilitate warranty claims for both in-store and online purchases.
Option 2: Submit Online
If you can’t make it into a store, simply complete the form below.
Tip: Include as much detail as possible (photos, troubleshooting steps, purchase details). This helps us process your claim faster.
What Happens Next?
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Acknowledgement – We’ll confirm receipt of your claim, usually within 24 hours (excluding public holidays).
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Follow-Up – A team member will reach out to discuss your claim.
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Processing Options – Depending on the case, we may:
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Process the claim remotely, or
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Ask you to return the item for further inspection.
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Decision & Notification – You’ll be notified if your claim is accepted, declined, or if more information is needed.
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Resolution Timeframe – Most warranty claims are resolved within 4–6 weeks.
Need More Assistance?
If you're unable to use the embedded form or prefer an alternative, you can also submit a request manually.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
