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Table of Contents
How does the First Free Tune Up work?
Table of Contents
FREE FIRST TUNE-UP BIKE SERVICE*
We want your new bike to be working perfectly. Every new bike purchased through 99 Bikes comes with a Free First Tune Up Service in your local 99 Bikes store's workshop. Inclusions for this service can be found here under the 'Tune-Up' Service.
* Valid on new bikes purchased from 99 Bikes within 6 weeks of purchase. Not valid beyond this timeframe.
Please book your service in online here here: https://www.99bikes.com.au/workshop
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