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Returns - Refund and Exchange

Returning Items

Returns are accepted within 30 days of the original purchase, except for bikes*.
*For bikes, a swap can be offered within 30 days if you are not completely satisfied with your new bike. Please see our Perfect Ride Guarantee for more details.
All other items must be in new condition with original packaging.
An original receipt is required for all returns.

Online purchases:

May be returned in person to any 99 Bikes store OR
Mailed back to our warehouse by following the Online Return Instructions below.

In-store purchases:

Return to your local 99 Bikes store.

Refunds

Refunds are issued using the original payment method, except for cash (refunded via direct deposit).
Online refunds are processed within 3 business days of approval.
Refunds may take up to 3 additional business days to appear in your bank account or credit card.
In-store cash refunds are processed via direct deposit. Valid ID is required.
Special Orders: 99 Bikes reserves the right to request full, non-refundable upfront payment for items not regularly stocked in store.

Exchanges

Exchanges are available only in-store, provided the desired item is in stock.
Exchanges are not accepted for items returned to our warehouse through the online return process.

Online Return Instructions (Refund Only)
To obtain a refund for an online order, follow these steps:

Step 1: Complete the Returns Form and include it with your returned items.
Step 2: Place your item(s) and completed form back in the original packaging, then reseal securely for shipping.
Step 3: Attach a new posting label and lodge the parcel at any registered post office.
Step 4: Forward the courier service details and tracking number, along with any additional information, to help@99bikes.com.au
Step 5: Allow 3 business days after we receive the returned parcel for your refund to be processed.

Important Notes