Looking for Help?
Find answers to your questions
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- Win a Family Holiday & Bike Package valued at $2800
- Electric Bike Sale Terms & Conditions
- Zip Money 24 Months Interest Free
- Terms and Conditions: Club 99
- Privacy Policy
- Online Terms of Sale
- E-Bike Test Riding Policy
- Price Protection Guarantee
- Terms and conditions: 99 Bikes Database
- 5% Best Price Guarantee
- Perfect Ride Guarantee FAQ's
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- Pedal Clipper Safety Recall
- Shimano Voluntary Crankset Inspection
- Magnum X4P U-Lock Safety Recall
- Pedal Packer Cargo Bike Recall
- 2025 Norco Sight VLT CX C1/C2/C3 Bike Recall
- Cube Acid MTB Hybrid GEN4 Pro Bike Crank Arm Recall
- Cube23 Longtail Sport Hybrid 725 Swamp Grey Reflex Bike Recall
- Customer Complaint Process
- Customer Service Details
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- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
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- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
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- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
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- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Returns, Refunds & Warranties
All about our return and refund policies and how to lodge a warranty claim.
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
