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Terms and Conditions: Club 99
Privacy Policy
Online Terms of Sale
E-Bike Test Riding Policy
Price Protection Guarantee
Terms and conditions: 99 Bikes Database
5% Best Price Guarantee
Perfect Ride Guarantee FAQ's

Customer Complaint Process
Customer Service Details

Contact Online Customer Service Team
Contact a Store
I joined Club 99 in-store. How do I shop online?
Club 99 Membership
When will you send my $25 Gift Card?
I haven't received my Club 99 card in the mail yet, when can I expect this?
I bought a Club 99 Membership but can't log into my account online?
How does the First Free Tune Up work?

Bike Fitting
Can I drop my bike off for a same day service?
Workshop & Servicing overview

Can I use my Gift Card online?
How do I check the balance of my Gift Card?
Delivery of Gift Cards
Gift Cards Conditions of Use

What is Zip?
Payment & Finance Options

How do I find the right bike size?
Kid's Bike Buying Guide
Where can I find my bike's user manual?

An item is in-stock but when I add it to cart, an out of stock error appear?
What does Pre-Order mean?
What does Out of Stock or Unavailable mean?
The bike I want is not at my local store, how do I order this?
I need help or experienced an error when checking out, who can help me?
Can I make changes to my online order?
Is this Product in stock?

Pedal Bikes Warranty Information (2020-2022)
Pedal Bikes Limited Warranty Information
General Warranty and Product Fault Information
Submit a Warranty
Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
Does 99 Bikes offer store credit for refunds or exchanges?
What is new condition and packaging for returns and exchanges?
Perfect Ride Guarantee
Returns - Refund and Exchange

How do I get an update on my Click & Collect order?
Why can't I place my Click & Collect order?
Cancelling and Making Changes to a Click & Collect
Click & Collect
Order tracking
Order and Delivery Issues
The item I bought is damaged/faulty, how can I resolve this?
What is a split order
Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
Do you ship bikes?
Shipping and Delivery

Where can I find my bike's user manual?

All of our top brands' user manuals can be found here. Please note that most brands offer a manual which covers all of their models, and not individual manuals for specific models.
If you are unable to find your bike's manual, please contact our Customer Service Team.