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Find answers to your questions
- 2026 Cube ACID Carbon Hybrid Crank Arm Recall
- Raven Onyx Dirt Jump Bike Recall
- Pedal Zap & Crush (2016/2017) Voluntary Recall
- Silverback Skid 16" Kids Bike (2020) Recall
- Ryfe Sasquatch Pedal 6 Pin (2020) Recall
- Norco Storm 4 & Storm 5 Mountain Bikes (2021) Recall
- Cube Agree C:62 Carbon Fork Recall
- Pedal Pacer 2 MD Recall
- CUBE SL Road (2021) Product Safety Recall
- Pedal Clipper Safety Recall
- Shimano Voluntary Crankset Inspection
- Magnum X4P U-Lock Safety Recall
- Pedal Packer Cargo Bike Recall
- 2025 Norco Sight VLT CX C1/C2/C3 Bike Recall
- Cube Acid MTB Hybrid GEN4 Pro Bike Crank Arm Recall
- Cube23 Longtail Sport Hybrid 725 Swamp Grey Reflex Bike Recall
- Customer Resubscription and Marketing Consent
- Win Back Rewards Voucher
- $20 New Leads First Time Order Voucher
- $15 Club 99 Member Welcome Voucher
- Multibuy Tubes Offer
- Spend & Save Sale - 19th-22nd March 2026
- Pedal Heist 2026 Competition T&Cs
- 99 Bikes Green Team 2026 – Terms & Conditions
- Win a Family Holiday & Bike Package valued at $2800
- Electric Bike Sale Terms & Conditions
- Zip Money 24 Months Interest Free
- Terms and Conditions: Club 99
- Privacy Policy
- Online Terms of Sale
- E-Bike Test Riding Policy
- Price Protection Guarantee
- Terms and conditions: 99 Bikes Database
- 5% Best Price Guarantee
- Perfect Ride Guarantee FAQ's
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Payment & Finance Options
Payment Options
Our payment options in-store and online. Shop online secured by ShopPay.
| Payment Method | Online | Instore |
|---|---|---|
| Cash | ✖ | ✔ |
| EFTPOS | ✖ | ✔ |
| Layby | ✖ | ✔ |
| Gift Cards | ✔ | ✔ |
| Visa Card | ✔ | ✔ |
| MasterCard | ✔ | ✔ |
| American Express | ✔ | ✖ |
| JCB | ✔ | ✔ |
| AfterPay | ✔ | ✔ |
| Zip | ✔ | ✔ |
| PayPal | ✔ | ✖ |
| PayPal Pay in 4 | ✔ | ✖ |
| Apple Pay | ✔ | ✔ |
| Google Pay | ✔ | ✔ |
Finance Options
All finance options are subject to application criteria. Fees, terms, charges and conditions may apply. Discounted prices or special offers may not be available when using a finance option so it's best to contact your nearest store for more information.
At all of our locations, we offer a range of finance options to suit your needs and lifestyle. The list of finance options are below along with access to their product disclosure statements so you can choose the right option for you.
Pay in 4 with no interest and no late fees.
- No interest charged.
- No sign-up or late fees.
- $1-$1,999 limit.
- Use it at Millions of online stores globally.
- Backed by PayPal.
- Pay in 4 available online only.
Shop now. Enjoy now. Pay later. Pay in four equal instalments, interest-free with Afterpay.
- Pay for your purchase over four simple instalments.
- Pay nothing extra when you pay on time.
- No new card applications, instant approval online.
- Requires minimum order value of $30.
- Available in-store & online
*Late fees, eligibility criteria and T&C's apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
Ride now, pay later with simple, fast and flexible payment solutions from Zip.
- Want it, create your account in moments and select Zip at checkout.
- Get it, we pay the store you get the goods, nothing to pay today.
- Own it, choose how you pay us back over time, up to 12 months interest-free.
- Available in-store & online.
- Fast and easy alternative to cards
- Privacy and security built in.
- Check-out is easier online with Apple Pay.
- Checkout is simple and fast
- Google securely stores payment information
- Enhanced security and identity controls
Layby
- 3 month terms.
- 20% deposit.
- No interest and no start-up fees apply.
- $5 Pre-Christmas Storage Fee.
- You can take your items once they're fully paid for.
- Available in-store only
If you have any questions about layby please contact your local store. For any other payment methods please contact customer service.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
