We will attempt to source your preferred bike, or a suitable alternative.
If we are unable to source the bike, we can assist you with a pre-order or offer a credit to be used towards the purchase of another bike.
Looking for Help?
Find answers to your questions
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
Perfect Ride Guarantee FAQ's
Table of Contents
The bike I want to exchange to for my Perfect Ride Guarantee isn't available, what are my options?
If I don’t like my bike, and I just want to return it for a refund, can I?
Unfortunately no. We are normally unable to accept change of mind purchases on bikes, due to their consumable nature.
However if your bike isn't right for you, we do offer the Perfect Ride Guarantee.
Do I have to return my bike to the original store of purchase for a Perfect Ride Guarantee?
No, you can return a Perfect Ride Guarantee bike at any of our stores nationwide.
For full details about our Perfect Ride Guarantee please see here.
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
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