Enjoy peace of mind knowing that if you're not completely satisfied with your new bike you have 30 days to swap it for free!
Perfect Ride Guarantee
IF YOU DON'T LOVE IT, SWAP IT!
WHAT IS THE PERFECT RIDE GUARANTEE?
Watch the short explainer video below to find out more.
HOW IT WORKS
You have 30 days to ride a bike and swap it if not completely satisfied. Your options are:
UPGRADE
Exchange bike for another of greater value and pay the difference.
DOWNGRADE
Exchange for one of a lower price and have the difference refunded (see below).
PERFECT RIDE GUARANTEE DETAILS
Take a look at all the guidelines and T&Cs for our Perfect Ride Guarantee!
TERMS & CONDITIONS
- Proof of purchase from 99 Bikes is required.
- Bikes purchased using a finance option will be subject to the terms & conditions of their agreements.
- A bike may be downgraded to a value of 66% of the initial price.
- Bike must not be damaged in any way. General wear is acceptable.
- If your bike does not meet the guidelines within minor wear, you may be charged an additional fee to exchange bikes. In the case of major wear or damage (scratches on frame, damaged components etc) any exchange will take place at the discretion of 99 Bikes.
EXCHANGE GUIDELINES
If you think you may want to exchange your bike for any reason
we recommend:
- Do not race on your bicycle
Avoid trails or situations where you may fall
Do not ride in wet conditions
General Wear Guidelines - The following conditions constitute minor wear and are acceptable for exchange:
- Tire Wear
- Chain Wear
- Handle bar tape wear
- Minor dust on the frame
- If your bike does not meet these guidelines, you may be charged an additional fee to exchange bikes.
- In the case of major wear or damage (scratches on frame, damaged components etc) any exchange will take place at the discretion of 99 Bikes.
The terms and conditions of our "Perfect Ride Guarantee" are subject to change without notice.
WHO CAN CLAIM THE PERFECT RIDE GUARANTEE?
This guarantee is exclusively available to Club 99 members and who have paid the $5 membership fee.
If you aren't a Club 99 member, you must join in order to receive the perfect ride guarantee.
JOIN CLUB 99 TODAY
- Get access to club prices
- The 5% Best Price Guarantee
- The 30-Day Perfect Ride Guarantee
- An annual $25 Gift Voucher
- Free First Tune Up Bike Service
- Free maintenance classes
- Free product transfer between stores
- 30-Day Receipt free returns
- Exclusive sales, discounts and offers
- Price Protection Guarantee
